Professional trainings for your Design, Development, and Operations Team of your Microsoft System Center Service Manager environment held by experienced specialists. Different trainings, tailored to different roles and stages of your IT Service Manager concept.

Scaled concept

Microsoft System Center Service Manager (SCSM) offers flexible and efficient possibilities to implement IT Service Management within the enterprise. 
However, it takes long-standing experience with this platform as well as a founded education to fully tap these possibilities. 
Experience comes with practical use and application. We at VAS Value Added Services GmbH (VAS) contribute to your founded education by offering comprehensive and detailed Service Manager trainings.
Trainings - embedded in a wholistic concept

Trainings - part of our overall concept

Based on our experience from numerous implementation projects of System Center Service Manager and on our overall competence in the systems management area, VAS Value Added Services GmbH has developed a multi-tiered implementation concept, concentrating on the various stages during implementation of a IT service management infrastructure.

Our phase model is based on best practices for implementation of an ITSM solution and divides these phases into clearly defined and distinct work packages. Our Service Manager trainings are an essential part of the knowledge transfer required. 

Profit from our experience and expertise to sooner and more efficiently utilize System Center Service Manager!

Trainings - customized to individual roles

Typical projects dealing with the implementation of Microsoft System Center Service Manager include employees with different responsibilities.

The Service Manager Designer, who develop a general concept and stay on top of the project, play a central and important role.

The Service Manager Administrators put the ITSM platform specifications into practical use. They build all necessary routines, tie third-party systems (e.g. Active Directory or Asset Management) using SCSM interfaces to the ITSM platform and ensure correct access rights.

The SCSM Operators are responsible for the operation of the System Center Service Manager platform. They monitor whether the system is up and running, solve possible problems and thus guarantee a smooth operation.

Our Service Manager training concept offers individual programs for all of these roles. We provide specific trainings customzied to different requirements and coordinating all relevant specifications possibly needed.

For a comprehensive overview of our training program, please follow this link:

Attachments:

Schulungsangebot für System Center Service Manager

Schulungsangebot für System Center Service Manager 2012

Dates and registration:

Due to the upcoming summer vacation period we do not have concrete training schedules at the moment.

Please don't hesitate to contact us using our Registration form if you are interested in Service Manager training.